Concert Care Hub

The 2026 BIGSOUND Concert Care program includes a dedicated Concert Care Hub, Concert Care Crew stationed at the Delegate Hub, roaming Concert Care Crew in the evenings, and Supported Sessions - powered by Hey Mate.

Concert Care and its support services are provided through our Access and Inclusion partners: Hey Mate and Let’s Go! Support Services. The crew will be identifiable by their bright blue Concert Care vests and can be contacted via the Event Hotline on 0483 742 917, or by visiting the Concert Care Hub. 

The Concert Care Hub at 400 Rabbits

The Concert Care Hub is your go-to space if you’re feeling overwhelmed or in need of a break.

Open Tuesday, Wednesday and Thursday, 9:00AM – 12:00AM, the Concert Care Hub is a dedicated, safe space staffed by accessibility support workers and mental health first aiders, offering a physical area to rest, seek assistance, or report inappropriate behaviour. 

At the Concert Care Hub, you can: 

• Debrief with a Mental Health First Aider.
• Ask for festival accessibility information.
• Chill out on the beanbags.
• Use the noise-cancelling headphones, provided by Marshall.
• Gather supplies like sunscreen, sensory toys, and earplugs.
• Report a concern or inappropriate behaviour.
• Take a moment to relax and reset before your next gig.
• Seek help or speak to a friendly face.
• If you don't want to chat, that's okay too! Take your time; the hub is a safe place to self-soothe. 

The space will be kitted out with sensory-friendly features, including comfy seating, dim lighting, low volume, soft furnishings, and weighted blankets. Sensory kits will also be available on request.

Other Services:

Roaming Concert Care Crew 

• Tuesday-Thursday: 6:30PM-12:30PM

Whether it’s helping you find your friends, spotting someone who might need a hand or just enjoying the atmosphere with the crowd, our roaming Concert Care Crew will be active bystanders at showcases in the evenings.
 

Delegate Station 

• Monday: 11:30AM-6PM
• Tuesday and Wednesday: 8:30AM-5:30PM
• Thursday: 8:30AM-3PM

There will be a Concert Care Crew member stationed at the Delegate Hub to provide support during accreditation pickup, answer any of your accessibility and safety questions, and act as a quick way to seek support if you can’t make it to the Concert Care Hub.
 

Concert Care at the BIGSOUND Afterparty 

• Thursday: 10:30PM-2:30AM

Along with medics, the Concert Care Crew will be on ground at the BIGSOUND Afterparty to provide support, be active bystanders, and look out for everyone's wellbeing. 

Supported Sessions - powered by Hey Mate

Some of our conference sessions will have a Hey Mate therapeutic staff member in attendance for support during and directly after the session. Click here for a list of our Supported Sessions.