QMusic's Concert Care Program is supported by our Safety Partners - Support Act, Dangerous Females and funding received from Queensland Government through Office for Women.
Safety at BIGSOUND
IF YOU SEE SOMETHING, SAY SOMETHING
BIGSOUND Concert Care number, for support:
text or phone 0493 502 638.
If it’s an EMERGENCY contact 000.
#SAFETY AT BIGSOUND
Music plays a part in bringing about real behavioural change within our community.
We can all play a part in helping drive change.
We believe it’s possible to set the ground rules of acceptable behaviour, empowering others to be proactive and offering greater access to support services and materials that will drive long-term social change. This includes emergency planning, risk minimisation, and fostering social trust.
Through our Concert Care program at BIGSOUND we have introduced safer spaces, better systems, and increased awareness and education.
Your safety and well-being are important to us. If you have observed or experienced inappropriate, abusive or illegal behaviours please text or contact 0493 502 638 or email safety@qmusic.com.au. If it is an EMERGENCY please contact 000.
#BIGSOUND CONCERT CARE SAFETY CHECKPOINTS
In 2024 BIGSOUND Concert Care services will be more available than ever, with a team of roamers providing on-ground support, and three dedicated Concert Care Safety Checkpoints. At each of these locations, the Concert Care team and our safety service partners can help answer questions, provide you with event information, direct you to resources, and supply earplugs and sensory packs.
Safety & Access Info Point
LOCATION: Fortitude Music Hall – Foyer (next to the registration desk and box office)
OPEN HOURS: 9AM – 2AM (Tues – Thurs)
Visit the Safety & Access Info Point located next to the registration desk and box office, and speak with a member of the BIGSOUND Concert Care team about any safety or accessibility related questions or concerns. The team can also connect you with the Medics, who will be operating out of a private space just inside the Fortitude Music Hall foyer.
Concert Care Chill-Out Space
LOCATION: 400 Rabbits (next to Prince Consort and La La Land entrances)
OPEN-HOURS: 4PM – 2AM (Tues – Thurs)
Drop in to the Concert Care Chill-Out Space, your go-to-space if you need a break, from mid-afternoon to late into the night. This space be attended by Concert Care team members and will be kitted out with various sensory friendly features including comfy seating, soft furnishings, weighted blankets, sensory friendly devices, and noise cancelling headphones. Water and non-alcoholic drinks will be provided, and tea and coffee can be purchased from the Prince Consort kitchen next-door. The space has direct access to a private bathroom.
Hey Mate LEWP Hub (Concert Care Conference Breakout Room)
LOCATION: Judith Wright Centre, Meeting Room
OPEN-HOURS: 9AM – 4PM (Tues – Thurs)
In between conference sessions, if you’re needing a chance to unpack and decompress, say hello to the support staff from Hey Mate, with their pop-up Live Event Wellbeing Program station, and drop in to the Conference Breakout Room, and have a chat in a supportive, and quiet environment. Select Conference sessions will also have a Support Act staff present, for additional support on the ground.
Our Collective Responsibility
Everyone should feel safe at BIGSOUND right? “Party Safe” is our #1 house rule, and anyone involved in harmful behaviour will face serious consequences.
WHERE TO GO FOR HELP
Helplines and resources, including your rights and responsibilities.
Concert Care Crew and On-Ground Services
Our Concert Care Crew will be providing on-ground support and assistance to patrons, crew and artists during BIGSOUND. If you see them roaming and need support, reach out.
BIGSOUND Safety Prevention & Response Team (BSPRT)
The BSPRT will work to provide appropriate responses to critical issues as quickly and as systematically as possible and offer a process of judicious thinking and evaluation, providing assistance with BIGSOUND on-ground safety navigation and service coordination and resources.
Promoting Awareness and Education
An accessible approach to changing problematic societal behaviours and attitudes with messages and ways to seek support clearly displayed throughout all BIGSOUND venues, setting the minimum standards we expect to see.
Safety and Compliance
All BIGSOUND contractors, employees, volunteers, and venues must comply with comprehensive guidelines and procedures for incident reporting, addressing excessive alcohol and drug consumption, promoting cultural safety and awareness, ensuring accessibility, and handling incidents of any kind.
QUIVR presents LOFI LANE
Need a breather? Slow down and soak up the night air in LOFI LANE at QUIVR. Enjoy a range of drinks including a signature cocktail list and non-alc options, with the soundtrack of local DJs (also featuring guest DJ sets from the BIGSOUND Festival lineup!). QUIVR is dedicated to providing a space free from judgement, fear, racism, sexism and all forms of discrimination, promoting the visibility of all genders, sexualities, disabilities, race, culture and age.
