Accessibility at BIGSOUND

All Conference Venues are accessible by wheelchair and have accessible bathrooms:

• Fortitude Music Hall
• The Outpost
• The Precinct - Level 3 Event Space
• The Precinct - Stair Stadium
• The Artist Hub @ Brewdog
• Content House @ The Magee*

*Accessible bathrooms at The Magee are located on the lower level via the side entrance. Please speak to a BIGSOUND Crew member or The Magee staff if you are in need of assistance.

All showcase venues will have seating options available.

Every effort is made to work with all BIGSOUND venues to support and promote accessibility across the event. Full accessibility information is published on each venue page (click "View Venue" from each event in the schedule to see the details).

The following showcase venues are wheelchair accessible:

• Chattahoochee Joes*
• Blute's Bar
• Brunswick Street Mall Stage
• Rics Bar and Backyard
• The Brightside (Indoors)
• The Brightside (Outdoors)
• The Prince Consort - Garden Stage
• The Prince Consort - La La Land
• The Wickham
• Wonderland (Downstairs)

*Chattahoochee Joes does not have an accessible bathroom; the closest is located at The Fortitude Music Hall.

Tickets for the festival and conference are available via the TICKETS page of the BIGSOUND website. Alternatively, you can call Oztix on 1300 762 545 during operating hours (Monday to Friday 8:30am-5:00pm AEST).  

For any questions regarding accessibility support and ticket purchasing, or to book Mobility Access Discount Tickets or complimentary Companion Tickets, contact the BIGSOUND team directly.

Companion Cards 

If you have purchased a ticket to attend BIGSOUND and hold a valid Companion Card, you are eligible for a complimentary companion ticket to BIGSOUND. To arrange your complimentary companion ticket, please email the following to access@qmusic.com.au, or call us on (07) 3257 0013 to discuss. 

• A copy of your Companion Card 

• Your valid BIGSOUND 2026 ticket confirmation 

• The full name and email of your companion/s 

Mobility Access Discount Tickets 

BIGSOUND offers three types of Mobility Access Ticket prices: 

• $30 for a 1 Day Festival Pass

• $69 for a 3 Day Festival Pass
• $339 for a Delegate Pass 
• $565 for a Delegate Pass

The 2026 BIGSOUND Concert Care program includes a dedicated Concert Care Hub, roaming Concert Care crew members, and support services provided through our Access and Inclusion Partners (to be announced).

The Concert Care team will be identifiable by their bright blue Concert Care vests. Say hello if you see them roaming between venues! During the event, the best way to reach the Concert Care team is to call the Event Hotline (0493 502 638), or pop into the Concert Care Hub.

Additionally, the Concert Care team will also be on location during the official BIGSOUND closing party.

Concert Care Hub: 400 Rabbits

The Concert Care Hub is your go-to space if you’re feeling overwhelmed or in need of a break.

Open from Tuesday 1st September to Thursday 3rd September, 9:00 am – 12:00 am daily, the Concert Care Hub is a dedicated, safe space staffed by support workers and mental health first aiders, offering a physical area to rest, seek assistance, or report inappropriate behaviour. 

At the Concert Care Hub, you can: 

• Speak to a Mental Health First Aider.
• Ask questions about venue accessibility.
• Chill out on the beanbags.
• Use the noise-cancelling headphones.
• Gather supplies like sunscreen, sensory toys, and earplugs.
• Report a concern or inappropriate behaviour.
• Take a moment to relax and reset before your next gig.
• Ask for help or speak to a friendly face.
• If you don't want to chat, that's okay too! Take your time; the hub is a safe place to self-soothe. 

The space will be kitted out with sensory-friendly features, including comfy seating, dim lighting, low volume, soft furnishings, and weighted blankets. Sensory kits will also be available on request.